A little preparation helps everyone.
Find guidance on prescription refills, appointment changes, missed visits, and lab work.
Prescription refills
Please allow 2–3 business days for prescription refills. Plan your refills accordingly.
Canceling an appointment
If you cannot attend an appointment, please call promptly so the time can be offered to another patient. The office requires 24 business hours’ notice for cancellations.
Call (339) 469-2707. If the receptionist is unavailable, you may leave a message on voicemail. Late cancellations are considered a no-show.
Missed appointments
Our no-show policy applies to appointments missed without cancellation 24 business hours in advance. For example, a Tuesday appointment at 3 p.m. must be canceled by Monday at 3 p.m.
A missed visit is recorded in your chart. The no-show fee is $50, billed to your account with an invoice. The fee must be paid in full before scheduling another appointment. The policy states that three follow-up no-shows result in discharge from the practice.
Lab work
The office sends lab work to BioReference and Medical Diagnostics unless you are told otherwise at your appointment. If your insurance requires a different laboratory, tell the office at your visit.
The office will try to accommodate your plan’s requirements, but cannot guarantee a particular lab because the laboratory must suit the testing needed.
Let’s get to know you.
Call our Norwell office to ask about care, check availability, or plan your next visit.